Terms and Conditions for Gale Glow Services
Welcome to Gale Glow. These Terms and Conditions govern your use of our website and the cleaning services provided by Gale Glow. By accessing our site or engaging our services, you agree to comply with and be bound by these terms. Please read them carefully.
1. Acceptance of Terms
By using our online platform or booking any service through Gale Glow, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
2. Services Provided
Gale Glow specializes in a comprehensive range of professional cleaning services, including but not limited to:
- Residential cleaning
- Deep cleaning
- Move-in/move-out cleaning
- Post-renovation cleaning
- Commercial office cleaning
- Carpet cleaning
- Window cleaning
Specific details of each service, including scope and applicable fees, will be provided during the booking process or upon request.
3. Booking and Cancellations
- Booking: All service bookings can be made through our website, phone, or email. A confirmation will be sent upon successful booking.
- Cancellation Policy: Cancellations or rescheduling requests must be made a minimum of 24 hours prior to the scheduled service time. Cancellations made within 24 hours of the service may incur a cancellation fee.
- Rescheduling: We will do our best to accommodate rescheduling requests, subject to availability.
4. Pricing and Payment
- Quotes: All price quotations are estimates based on the information provided by the client. Actual costs may vary depending on the condition of the premises and the final scope of work.
- Payment: Payment is due upon completion of the service, unless otherwise agreed upon in writing. We accept various payment methods, which will be communicated at the time of booking.
- Late Payments: Gale Glow reserves the right to charge a late payment fee for overdue invoices.
5. Client Responsibilities
- Access: Clients must provide safe and unobstructed access to the premises at the scheduled service time.
- Valuables: Clients are advised to secure any valuable or fragile items before the cleaning service commences. While we take utmost care, Gale Glow will not be held responsible for damage to items that were not secured or reasonably foreseeable to be damaged during standard cleaning procedures.
- Information: Clients must inform Gale Glow of any special requirements, sensitive areas, or existing damage prior to the service.
6. Our Guarantee and Limitations of Liability
- Quality Assurance: Gale Glow strives for excellence. If you are not satisfied with any aspect of our service, please notify us within 24 hours of service completion, and we will endeavor to rectify the issue.
- Damage Claims: Any claims for damages must be reported within 24 hours of the service completion. Gale Glow's liability for any damage is limited to the cost of rectifying the damage or, at our discretion, the re-performance of the affected service.
- Exclusions: We are not liable for pre-existing damage, wear and tear, or defects not directly caused by our cleaning process.
7. Intellectual Property
All content on our online platform, including text, graphics, logos, images, and software, is the property of Gale Glow or its content suppliers and protected by international copyright laws.
8. Privacy Policy
Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms by reference, describes how we collect, use, and protect your personal information.
9. Amendments to Terms
Gale Glow reserves the right to update or modify these Terms and Conditions at any time without prior notice. The updated terms will be effective upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms and Conditions.
10. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
11. Contact Information
For any questions or concerns regarding these Terms and Conditions or our services, please contact us:
Gale Glow
18 Maxwell Road, #09-02, Maxwell House,
Singapore, Singapore, 069114
Phone: +65 6789 0123