Privacy Policy for Gale Glow

Gale Glow ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal data when you use our services for residential cleaning, deep cleaning, move-in/move-out cleaning, post-renovation cleaning, commercial office cleaning, carpet cleaning, and window cleaning through our online platform. We operate in compliance with applicable data protection laws, including the Personal Data Protection Act 2012 (PDPA) of Singapore and the European Union’s General Data Protection Regulation (GDPR) where applicable to our operations.

1. Information We Collect

We collect various types of information to provide and improve our services to you.

• Personal Identification Information: This includes your name, email address, phone number, and physical address when you book a cleaning service, create an account, or contact us. This is necessary for scheduling, communication, and service delivery.
• Service Details: Information about the type of cleaning service you request, specific instructions, preferences, and any notes related to the service. This helps us tailor our service to your needs.
• Payment Information: While we do not directly store your full payment card details, we collect transaction details and may use third-party payment processors that handle this information securely.
• Communication Data: Records of your communications with us, including emails, chat sessions, and phone calls. This helps us resolve queries and improve our customer service.
• Technical Data: When you visit our online platform, we automatically collect data such as your IP address, browser type, operating system, referral sources, and pages visited. This helps us analyze website usage and improve functionality.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use your personal data for the following purposes:

• To Provide Services: To process your bookings, schedule cleaning services, and ensure our cleaning professionals have the necessary information to perform the requested tasks.
• To Communicate with You: To send service confirmations, reminders, updates, and respond to your inquiries or requests.
• For Billing and Payments: To process payments for our cleaning services.
• To Improve Our Services: To analyze usage patterns, gather feedback, and understand how we can enhance our cleaning services and online platform.
• For Marketing and Promotions: With your consent, to send you information about new services, special offers, or promotions that may be of interest to you. You can opt-out at any time.
• To Comply with Legal Obligations: To meet our legal and regulatory requirements.

3. Disclosure of Your Information

We may share your personal data with the following parties:

• Cleaning Professionals: To enable them to perform the requested services at your location. This may include your address, specific service instructions, and contact number.
• Service Providers: Third-party companies that provide services on our behalf, such as payment processing, website hosting, analytics, and customer support. These service providers are obligated to protect your data.
• Legal and Regulatory Authorities: When required by law or in response to valid legal requests, such as court orders or government regulations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We regularly review our security practices to ensure your data remains secure. However, no data transmission over the internet or electronic storage method is 100% secure.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data under certain circumstances.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our online platform may contain links to other websites not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any website you visit.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Gale Glow

Your trust is vital to us, and we are dedicated to protecting your personal information.